Thread Care

1. Processing Time

All orders are processed within 1–2 business days. During festival seasons or special launches, processing may take slightly longer.

2. Shipping Time

• Within India: 3–7 business days
  
• International Shipping: 7–14 business days (depends on destination & customs clearance)

3. Shipping Charges

• Free shipping within India on orders above ₹2,000.
• Standard shipping charges apply for international orders, calculated at checkout.

4. Order Tracking

Once your order is shipped, you will receive an email/SMS with a tracking number to follow the delivery progress.

5. Delivery Attempts

Our courier partners will make up to two delivery attempts. If the order is not received, it will be returned to us.

Returns & Exchanges

We take great care to provide you with high-quality, authentic M.Nagarajan Silks sarees. However, if you face any issues, we’re here to help.

1. Eligibility for Return/Exchange

• Returns/exchanges accepted within 7 days of delivery.
• Product must be unused, unwashed, unaltered, and in original packaging with tags intact.
• Damaged or defected products must be reported within 48 hours of delivery with unboxing video proof.

2. Non-Returnable Products

• Customised blouse stitching
• Fall & pico services
• Sarees purchased during clearance or special sale events
• Gift cards

3. Return Process

• Contact our support team with your order ID.
• Once approved, we will schedule a reverse pickup depending on your location.
• After inspection, refund or exchange will be processed within 3–5 business days.

4. Refund Method

• Refunds will be credited to the original payment method or as store credit, based on your preference.
• For Cash on Delivery orders, refunds will be issued only as store credit.

International Returns

International orders can be returned, but customers must ship the product back to us at their own cost. Refunds will be processed once the product is received and inspected.

At M.Nagarajan Silks, we strive to provide accurate product information and a seamless shopping experience. However, by using our website and purchasing our products, you acknowledge and agree to the following:

1. Product Colour & Appearance

While we make every effort to display the colours and details of our sarees as accurately as possible, actual product colours may vary slightly due to:

• Screen resolution and device settings
• Lighting during photography
• These variations do not qualify as defects or grounds for return.

2. Handcrafted Variations

Many of our sarees involve traditional weaving and handwork. Slight irregularities in weave, zari work, or finishing are natural characteristics of handcrafted products and should not be considered defects.

3. Pricing & Availability

Product prices, availability, and offers are subject to change without prior notice.

Errors in pricing may occur, and in such cases, we reserve the right to cancel or refuse any order.

4. Product Information

All product descriptions, measurements, and specifications provided on the website are approximate. Minor deviations may occur.

5. Liability Limitation

M.Nagarajan Silks shall not be liable for:

• Delays caused by courier partners
• Customs or import duties for international orders
• Damages caused after delivery due to improper handling, washing, or storage

6. Website Usage

By accessing our website, you agree not to misuse the platform or engage in activities that may harm our brand or disrupt website functionality.